Frequently Asked Questions about Hire

We try and keep everything as clear as possible so there are no nasty surprises when you work with us! Have a gander through the questions below before you pick up the phone as we may be able to answer it here for you. If not call #LOOCREW on 01420 588 355 or CONTACT US here.

1. How many loos will I need for my event?

Your best bet is to use the LOO CALCULATOR which will give you both our recommendations alongside the Purple Guide’s recommendations.
If your event is a multi day event please just give the team a call or whizz an e-mail to [email protected] and they will chat through the various options with you

2. When will you deliver and collect?

We will contact you approximately a week prior to your event with a 2 hour delivery window (unless otherwise agreed with LOOS FOR DOs).  You are able to accept this time slot or request a change. We cannot guarantee that we can change slots but we will do our best to ensure that we work with you to find a solution.
Transport is based on weekday delivery and as a rule this is Wednesday/ Thursday/ Friday and collection is Monday/ Tuesday. Out of hours transport and set delivery/ collection is available but will incur additional charges.
For portable toilet deliveries/ collections you do not need to be there, simply leave a mark where you would like to the loo placed and we will do the rest.

3. Where should I position the unit(s)?

#LOOCREW will do our very best to ensure that the loos & showers are positioned where you want them, however there are a few rules that we ask you to consider before choosing the location.

  • The first is that you have space for a 4×4 vehicle towing a trailer (please check on the OUR LOOS page for the exact dimensions of each unit). As a guide we will need 9ft width and 12ft height clearance for all luxury units.
  • Secondly we ask that units are positioned on flat, firm ground which is as level as possible. Ideally on gravel, tarmac, concrete or hard-standing, we can position units on grass as long as it is not too wet. We don’t want to damage lawns or driveways when man- handling units into their final position, so it’s always worth having a ‘Plan B’ for where to site the units as unfortunately we cannot be liable for any accidental damage caused on site.
  • Plastic toilets need to be placed within 30ft/10m of vehicle access to allow them to be emptied upon collection.

4. When & how do I need to pay for my loos & shower hire?

We ask for full payment prior to delivery on all units.

  • If you event is more that 4 weeks away we will ask for a 50% deposit, this secures the equipment for you as we have to operate a first come first served system. We will then send you an invoice approximately a month prior to your event which needs to be settled in full by return to ensure funds are received well in advance of your event.
  • If your event is less than 4 weeks away we will request the full balance on booking
  • Payments can be made either online via BACS or using our Gocardless automated payment service via a link on your invoice. Click HERE to set this up GO CARDLESS
  • We are no longer able to accept card payments or cheques.
  • Please note that if your event is cancelled within 28 days of the hire start date, we will be unable to refund your booking.

5. What do I need to provide for the toilets/ showers?

  • Single plastic chemical loos are all self contained and simply need a flat(ish) piece of ground within 10m of vehicle access to position the loos
  • All luxury toilet trailers will need a 240v/13amp/2.5kva power supply via mains electricity or a generator. We will provide all leads and connections which are PAT tested as standard. For electricians amongst you, the luxury trailer units produces a max 12.8amp draw
  • Showers are a little more high maintenance, they will require a constant water supply at good pressure, a power supply as above and we will need somewhere to run the dirty shower water off to. This can be a hedge or a drain for instance. Please see our shower page for more detail or ask the team on 0845 123 2901 if you have any doubts.

6. What happens if there is a problem during my event?

All of our units are very new and we do really look after them which makes them very reliable, but for peace of mind we provide a 24 hour hotline for our customers to call if there is ever any problems during the event.

We will always try and solve any problems initially over the phone (sometimes it might be simply a case of forgetting to turn on the power!), and if that fails then we will send out a technician to quickly and discreetly remedy the problem. You are not charged for this service, however if our technician is called out without due cause then a call-out charge may be payable

7. Are the toilets and showers insured?

LOOS FOR DOs is insured for Public & Employee Liability, however it is the Hirer’s responsibility to insure the unit(s) against loss or damage during the hire period. It is worth checking to see if you are covered by your household/event insurance policy. Alternatively, independent event insurance should be considered. From 30th July 2021 we will be accredited by the FCA to offer Third Party HireGuard Equipment Hire Insurance to our customers. Please contact us for more details.

“I just wanted to drop you a quick line (a little belatedly) to thank you for the weekend. It went SO smoothly (better than ever before) and the schedules and deliveries all seemed to pass without a hitch. A huge thank-you, again, for your part in helping with this achievement. It was much appreciated.”
Surrey Hills Challenge


“I cannot recommend LOOS FOR DOs enough! The boys are incredible and the most reliable company I have worked with. No ask is too big or too small and last minute requests are always delivered to perfection. Can I just say the girls in the office are first class too! They know my site, they know the restrictions and they always come in to see me to discuss my requirements and do their very best to help me keep within my budgets”
Events Manager
Guards Polo Club
“LOOS FOR DOs have been incredible sources of support for our event platform- both from an operational and administrative perspective.
Amazingly friendly staff, on point delivery and collection procedures, and just an all round great company to work with.”
Operations Team
Tough Mudder
“Everyone was really pleased with the quality, efficiency and cleanliness of the loos. No queues and no complaints – thank you very much. We also appreciate your ‘on the day efforts’ – it makes all the difference”.
St Margarets Fair
“LOOS FOR DOs by far provide the best event loos I have ever come across!”
Grounded Events
Brighton Marathon (2010-2019)
“Victorious Festival has contracted LOOS FOR DOs since 2014 and they continue to delight and amaze us! There team are polite, efficient, reliable and never afraid to go the extra mile. They’re so much more than just a loo contractor they’re serious team players; it’s exactly this mentality and ethos that keeps us going back time after time and recommending them to everyone we can”
** 2019 ** “Just writing personally to say thanks so much to you and the team for putting in such a massive shift over a the festival build and weekend. It was definitely one of our best, busiest and driest years yet! Love working with the crew and always feel like we are in safe hands”
Operations Team
Victorious Festival

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