🎉 Celebrating a Decade of Dedication 🎉
We are thrilled to be celebrating a significant milestone for another member of #LOOCREW!
Rob marks his 10-year work anniversary at LOOS FOR DOs this week. His journey began back in 2015, when he joined as our Operations Manager. Since then, Rob’s exceptional skills and hard work have seen him promoted to Head of Operations, and most recently to General Manager. As GM, Rob oversees the everyday happenings at LOOS FOR DOs and ensures the whole team are happy! 👏👏
We asked Rob to answer 10 questions for the 10 years he’s been a member of team #LOOCREW!
Can you summarise your role here as General Manager?
As the General Manager I oversee the day-to-day operations as well as working alongside the directors, implementing short-term and long-term strategies, developing and maintaining budgets, providing solutions for any problems that arise and most importantly – keeping our customers and staff happy.
How would you describe working at LOOS FOR DOs?
Enjoyable. I genuinely love coming to work. Obviously, there’s days where it’s frustrating, depressing, manic and really annoying and that’s before it’s even 9am😅 but that’s the events world and by the next day, you’ve moved on and have a fantastic day. I’m very lucky to work with an incredible team of people and that alone makes my job so much easier.
What would you say is the biggest difference between LOOS FOR DOs when you began to now?
When I started it was go,go,go from start to finish, with long hours being the norm. We had lots and lots of staff, and most days could be best described as organised chaos. When the pandemic struck, the event world pretty much came to crashing to a halt and so did every company within that world. Not a great time for any business but it did give our directors the chance to take a breath and look closely at where we were at and where we were heading. This in turn led to a restructuring of the company with quality over quantity being at the forefront of that. We’re a much calmer business now with the focus very much on providing the best service and product we can.
What is your biggest professional achievement/accomplishment at the company?
Probably getting to my current position, having only got involved in the loo world by accident. I grew up and spent my entire working life in the construction industry. I moved to Portugal and when their economy crashed, a large amount of the building work stopped, so I came back to the UK, with the intention of staying a few months. An old friend of mine, who had started a loo company, asked me to help him out for a couple of weeks and the rest as they say, is history.
What motivates you to continue to be part of the #LOOCREW after all these years? 💪
The need to succeed. I’m always striving to do better, be better – personally and professionally.
Best loo memory?
It’s cheesy🧀 but meeting my partner, Megan. I had no idea starting work at LOOS FOR DOs would change my life romantically! We still work together every day and even talk to each other when we get home in the evening!
Any advice for someone just starting their career in the events industry?
Be prepared for hard work! It’s long unsociable hours, and often 7 days a week. But you get to see and experience some amazing things, meet incredible people, travel to fantastic places and all on four hours of sleep and endless cups of coffee. ☕☕☕
Throughout the past 10 years, how has LOOS FOR DOs supported your professional development?
Ed and Nicky (our Directors) are two of the most amazing people I have ever met! Their warmth and kindness since day one has been incredible, and I can honestly say I’ve never seen either of them lose their temper at anything in ten years. Lots of people say their businesses are like a happy family but LOOS FOR DOs truly is. Every single staff member is treated exactly the same and time is made for everyone. As I started to move up in the company, I had doubts about my own abilities, especially as more and more of my workload became computer and systems based, but Nicky and Ed assured me I could do it and spent many, many hours supporting me and answering all of my questions (even the stupid ones!) and not once did they lose their patience. I’ve learnt, and am still learning, from them both every day. Truly inspirational people.
What do you think makes LOOS FOR DOs stand out in the events market?
Our products and the staff’s commitment to our customers. We really do try to give the best loo experience we can, from the first phone call to collection, we want to make things as easy and pleasant as possible. Our luxury trailers are fantastic, our after sales service is second to none and our staff really do care. All you have to do is look at our Google reviews to see we’re customer focused, not profit focused. 🌟
How do you see LOOS FOR DOs evolving in the coming years?
I personally want to see us evolve our luxury unit range into two maybe three different styles, with the emphasis on style not fashion. We prefer to concentrate on smaller events, as everyone else seems to be very large event focused at the moment. That’s fine. We’ve been there, done that. In my experience, the bigger the event, the harder it is to control quality, which is something we are known for and very proud of. As a company, we will continue to give the best products at the best prices and try to make everyone feel part of our Loo family.
We are incredibly grateful for Rob’s contributions and proud to have him as part of the LOOS FOR DOs family. Here’s to a decade of excellence – and to many more years of shared success ahead! 🥂🎊
🚽More 10 year workiversaries: Megan & Jacek
How LOOS FOR DOs are prioritising employee well-being at work